In providing booking services Cairns Coast Holidays acts as an agent for various property owners and Cairns Coast Holidays does not accept or undertake any personal liability when acting in this capacity.

Premises are let for holiday purposes only for the period stated on your letter/receipt by Cairns Coast Holidays but may be subject to change as may be notified by the owner prior to the commencement of the booking. All advance deposits are accepted on behalf of the current owner; however, we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control.

Cairns Coast Holidays reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.

It is our aim at all times to get our clients into their accommodation as soon as possible on the day of their arrival. The premises are to be vacated SHARP at 10.00am on the day of departure. Failure to depart before 10:00 on the day of departure may incur and extra charge.

All damage, breakages, or losses to the property and/or furniture/furnishings are to be reported to our office and paid for immediately. All furnishings and equipment must be left in the premises as originally found. All properties have a strict NO SMOKING Policy.

Please note; Outside of our business hours, 9am to 5pm Monday to Friday and 9am to 4pm Saturdays, a $75 call out fee will apply for any loss of key, room lockout or any attendance deemed a non – emergency. 

Any "false alarm" callouts from QFES responding to a triggered fire alarm will be charged $1800 to the guest. 

Functions and parties on the premises are strictly not allowed. Cairns Coast Holidays reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or a party.

Unless stated within the property description, all premises are fully self-contained and including linen i.e. sheets, pillowcases, towels, bath mats, tea towels.

The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $500 a day for the term of the booking.

You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Cairns Coast Holidays. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM.

PAYMENTS

A deposit of 25% of the total cost of the booking, inclusive of all services ("Total Cost"), must be received within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.

Final payment of the remaining 75% of the Total Cost must be received no later than 30 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another, the payee must include name of booking in the details and if possible dates of booking.

Cancellation fees will be charged in accordance with the Cancellation Conditions set out below. If the date on which the reservation is made or the date on which the deposit is otherwise due, is less than 30 days prior to the arrival date, immediate payment in full of the Total Cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.

CANCELLATION FEES

Cancellation of a booking must be in writing & must be received by Cairns Coast Holidays at the address or email address stated at the end of these terms & conditions. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice & the following Cancellation Conditions will also apply.

Deposits cannot be transferred between properties & will not be refunded or applied towards payments for any other properties.

Cancellation Policy

Holiday Houses and Tropicana Villas:

Bookings cancelled more than 30 days prior to the arrival date will receive full accommodation refund, less credit card fee and booking administration fee of $30.

For those bookings cancelled less than 30 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund).

Holiday Apartments:

Bookings cancelled more than 14 days prior to the arrival date will receive full accommodation refund, less credit card fee and booking administration fee of $30.

For those bookings cancelled less than 14 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund).

AMENDMENTS

Cairns Coast Holidays reserves the right to charge a $50 amendment fee for booking changes. An amendment to your booking is possible where one date of the booking remains the same. In the event you wish to vary the booking by changing to different premises this will be treated as a cancellation unless Cairns Coast Holidays is able to re-let the premises for the same duration as your original booking.

SECURITY DEPOSITS

Security deposits apply on all properties and a security deposit form will be required to be completed and emailed before occupation is allowed. The security deposit form will be emailed to you before arrival.

WEATHER CONDITIONS

Under no circumstances can Cairns Coast Holidays or any of the property owners be held responsible for weather conditions and cancellations made thereafter. Holidays cannot be cancelled other than in accordance with the cancellation policy detailed in this document.

CHANGES, RESPONSIBILITY AND FURTHER

Conditions - All information in respect of goods & services offered, including prices, is subject to alteration or withdrawal without notice. Cairns Coast Holidays have the right to alter, amend or cancel all or any arrangements or prices regarding accommodation. The right to alter prices referred to in the preceding paragraph applies until Cairns Coast Holidays has received a deposit.

No responsibility or liability is accepted or undertaken by Cairns Coast Holidays, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission, or thing outside of their control.

In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service.

Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality, or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

INSURANCE

Cairns Coast Holidays recommends you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.